Assertive Communication & Persuasive Presentations
Duration: 2 days
Managing a team requires the ability to build rapport and gain respect from the team by enhancing communication- using clear and effective verbal and non-verbal communication skills. It is essential that managers can distinguish between aggressive and submissive behaviour.
For many presenters, there is only one opportunity to make an impact and gain the result you want from a group and make the movement forward. Whether that is to influence an outcome, or merely give information, the key is to recognise what will be of interest to your audience and then present it in the most interesting and stimulating way.
More and more good ideas are being lost and opportunities wasted through poor presentation.
- How to use assertive behaviour when dealing with people.
- How to deliver persuasive presentations with confidence.
Objectives
By the end of the programme delegates will be able to:
- Communicate in a manner, which encourages co-operation.
- Communicate a message clearly and effectively.
- Apply specific assertive techniques to achieve win-win results in a number of different situations.
- Describe the key aspects of a successful presentation.
- Explain how to deal with nerves.
- Demonstrate an ability to construct specific aims and objectives.
- Deliver the material with confidence and style.
- Describe how tonality and communication have an impact on your presentations.
- Manage the questions and deal with potential difficulties.
- Identify areas for improvement, which will help improve your closing ratios.
Programme Outline
- What is assertive behaviour?
- Situations where you want to be more assertive.
- Understanding the behaviour of others.
- What aggressive, assertive and passive behaviour looks like.
- How to behave assertively using various techniques including: The three steps of assertiveness, Fogging, Broken Record, Time out
- How to behave assertively through our body language and our tone of voice.
- Practice using assertive behaviour in different situations.
- How to take an assertive approach to receiving criticism.
- The structure of a presentation.
- Aims and objectives.
- Tools and techniques.
- Personal presentation.
- Exercising the voice and developing projection ability in order to build authority and confidence.
- Developing tonal changes and managing the pace to add impact to key areas.
- Body language and gesture issues.
- How to deliver a dynamic presentation.
- Ice Breakers
- Use of humour.
- Dealing with your audience.
- Action Plans
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