Assertiveness
Duration: 1 day
Managing a team requires the ability to build rapport and gain respect from the team by enhancing communication- using clear and effective verbal and non-verbal communication skills. It is essential that managers can distinguish between aggressive and submissive behaviour.
Objectives
By the end of the programme delegates will be able to:
- Demonstrate an understanding of their own personal values and impact this can have on their behaviour.
- Communicate in a manner which encourages co-operation.
- Communicate a message clearly and effectively.
- Apply specific assertive techniques to achieve win-win results in a number of different situations.
Programme Outline
- What is assertive behaviour?
- Situations where you want to be more assertive.
- Understanding ourselves, the impact our values have on our behaviours.
- Understanding the behaviour of others.
- What aggressive, assertive and passive behaviour looks like.
- How to behave assertively using various techniques including: The three steps to assertiveness, Fogging, Broken Record, Time out.
- How to behave assertively through our body language and our tone of voice.
- Practice using assertive behaviour in different situations.
- How to deal with criticism constructively.
- Action Plans
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