Managing People
Duration: 2 days
"Management would be very straightforward, if it wasn't for the people who got in the way" is a common complaint from managers at every level. However, to achieve results, there is no other way to do it except through other people. Very often management can seem like a juggling act, but in essence management is about managing the unexpected.
- Achieving results through people
- Developing open and effective two-way communication
- Effective management of people through appraisals
Objectives
By the end of the programme delegates will be able to:
- Operate different management styles and explain situations where each style would be used.
- Carry out effective two-way communication, ensuring all messages are understood and acted upon.
- Demonstrate using delegation positively.
- Understand how to motivate and develop team members.
- Conduct appraisal interviews where the appraisee leaves feeling motivated to carry out clear objectives set at the meeting.
- Deal with poor performance constructively.
Programme Outline
- Understanding the role of a middle/senior manager today.
- The qualities required of an effective middle/senior manager.
- How to use different styles of management with confidence to effectively deal with different situations.
- Dealing with ‘monkeys'
- Delegating effectively.
- How to say ‘no' and re-motivate afterwards.
- Taking a positive approach to making mistakes.
- Effective communication.
- How to build and maintain a positive approach.
- How to motivate individual team members.
- How to involve team members and encourage flow of ideas.
- The purpose and benefits of a performance appraisal interview.
- How to conduct an effective performance appraisal interview.
- How to set clear goals and objectives which are motivational and achievable.
- How to give constructive feedback.
- Dealing with poor performance constructively.
- Action Plans
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