Managing Performance
Duration: 1 day
Performance Management is widely recognised as playing a key role in thedevelopment of skills in the workplace, and a vital part of the performance management process is the appraisal process. Handled well the benefits of appraising are enormous. Handled badly, team members may leave the appraisal interview feeling de-motivated and under-valued.
Objectives
By the end of the programme delegates will be able to:
- Explain the purpose and benefits of performance management.
- Identify, encourage and enhance effective behaviour at work.
- Understand how to operate performance measurement techniques and systems for your organisation.
- How to successfully resolve conflict.
- Deal constructively with people who are under performing, assisting and motivating them to improve their performance to the level required by the appraiser.
- Use effective questioning techniques.
Programme Outline
- The role of a people manager today and the importance of
- performance management and development within this role.
- How to set SMART objectives so that they work for both the
- appraiser and appraisee.
- The purpose and benefits of the performance management and
- development interview as a key motivational management tool.
- How to prepare for the performance management and development interview.
- Understanding how to operate your organisations performance management and development process.
- Running performance management and development interview
step 1.
- Practice and feedback
- The secret communication of highly effective appraisers.
- Running performance management and development interview
step 2.
- Practice and feedback
- How to successfully resolve conflict.
- Dealing constructively with people who are under performing.
- Proactively and constructively address individual development needs, building clear objectives and a development programme.
- Action Plans.
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